Privacy Policy
This Privacy Policy explains how M&L Travel Liverpool LTD collects, uses, stores and protects your personal information.
Who We Are
M&L Travel Liverpool LTD is responsible for the personal information collected and processed in connection with our transport and booking services.
Personal Information We Collect
We may collect and process the following personal information:
- Your full name.
- Your telephone or mobile number.
- Your collection and destination addresses.
- Your email address.
- Your booking dates and collection times.
- Your flight or other travel information where applicable.
- Information about passengers, luggage and journey requirements.
- Payment and transaction information where required.
- Communications you send to us regarding a booking or enquiry.
How We Collect Your Information
Most of the personal information we process is provided directly by you when you:
- Request a quotation.
- Make or amend a booking.
- Contact us by telephone, email, text message or through our website.
- Provide passenger, collection, destination or flight information.
- Make a payment for one of our services.
We may also receive information from another person who makes a booking on your behalf, from a business arranging your travel or from a subcontracted transport provider involved in completing your journey.
Why We Use Your Personal Information
We use personal information where necessary to operate our business and provide the transport service requested by you.
- To process, confirm and manage your booking.
- To ensure that our driver attends the correct collection location.
- To identify and collect the correct customer or passenger.
- To contact you about your quotation, booking or journey.
- To monitor flight information and adjust collection times.
- To arrange a suitable vehicle based on passengers and luggage.
- To take payment and maintain appropriate transaction records.
- To respond to complaints, questions and customer-service requests.
- To comply with legal, accounting and regulatory obligations.
- To prevent fraud and protect our passengers, drivers and business.
Our Lawful Bases for Processing
Under the UK General Data Protection Regulation, we must have a lawful basis before processing personal information. Depending on the reason for processing, we may rely on:
Contract
Processing is necessary to provide a quotation, accept a booking, manage your journey and deliver the transport service requested.
Legal obligation
We may process and retain information where required to comply with tax, accounting, licensing, insurance or other legal obligations.
Legitimate interests
We may process information where reasonably necessary to operate and protect our business, manage customer service, maintain booking records, prevent fraud and resolve complaints.
Consent
Where we rely on your consent, including for certain direct marketing communications, you may withdraw that consent at any time by contacting us using the details in this policy.
Vital interests
In exceptional circumstances, we may use or share personal information where necessary to protect someone’s life or safety.
Sharing Your Personal Information
We may share information only where necessary and appropriate with:
- Our drivers and authorised staff.
- Third-party transport providers used to fulfil a booking.
- Payment-processing and business-service providers.
- Professional advisers, insurers and accountants.
- Police, regulators or public authorities where required by law.
We do not sell your personal information to third parties.
How We Store and Protect Your Information
Your information is stored securely, and we take reasonable organisational and technical measures to protect it against unauthorised access, loss, alteration, disclosure or misuse.
Access to personal information is limited to people who reasonably require it to manage bookings, provide transport services, process payments or comply with legal obligations.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining booking and financial records, handling disputes and complying with legal obligations.
Different categories of information may be retained for different periods. When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of.
Where you have agreed to receive marketing communications, we may keep the relevant contact information until you unsubscribe, withdraw your consent or ask us to remove your details.
Marketing Communications
We may contact you about promotions, offers or relevant services where we have your consent or another lawful basis to do so.
You may unsubscribe or withdraw your marketing consent at any time by emailing bookings@mltravel.co.uk or calling 0151 923 2371.
Choosing not to receive marketing communications will not affect essential communications concerning an existing quotation, booking or journey.
Your Data Protection Rights
Depending on the circumstances and applicable data-protection law, you may have the following rights:
- Right of access: You may ask whether we process your personal information and request a copy of that information.
- Right to rectification: You may ask us to correct inaccurate information or complete information that is incomplete.
- Right to erasure: You may ask us to delete your personal information in certain circumstances.
- Right to restrict processing: You may ask us to restrict how your information is used in certain circumstances.
- Right to object: You may object to certain processing, including some processing based on legitimate interests and direct marketing.
- Right to data portability: In certain circumstances, you may ask us to provide information you supplied in a structured, commonly used and machine-readable format, or transfer it to another organisation.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.
These rights are not absolute and may not apply in every situation. We may need to confirm your identity before responding to a request.
You will generally not be required to pay a fee for exercising your rights. We aim to respond without undue delay and normally within one month. In certain complex cases, the response period may be extended as permitted by law.
How to Exercise Your Rights
To exercise one of your data-protection rights or ask a question about this policy, contact us using any of the following methods:
4 Odsey Street,
Kensington,
Liverpool, L7 0EB
Complaints
Please contact us first if you have concerns about how we have collected, used or stored your personal information. We will review your concern and respond as soon as reasonably possible.
You also have the right to raise a complaint with the Information Commissioner’s Office if you remain dissatisfied.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal obligations. Any updated version will be published on our website with a revised effective date.
Effective date: [INSERT EFFECTIVE DATE]
Privacy Commitment
M&L Travel Liverpool LTD is committed to handling personal information responsibly, transparently and securely. By making a booking or contacting us, you acknowledge that your information will be handled as explained in this Privacy Policy.